General Guidlines & Policies
We charge double prices on samplesBecause Sample Production always takes the similar time consumption as to bulk order workingand similar energy of raw material arrangements, management, fix costs of Pattern making, Cutting, designing and also carry high cost of wages due to high rate of time consumption of labor worker. However we adjust the sample extra charges into normal charges once a bulk order is placed after approval of samples with necessary satisfaction and advance payment.
Order Placement Guidelines:
For fast processing of order, must send us all order details in one email, we don’t accept details provided scatteredly in different periodic emails and whatsapp. Because order details being provide in chats and oral conversations are considered informal.
Please Also follow the guidelines as advised below;
1.Provide us very clear list of Names, Number, Sizes of clothing in excel sheet or look alike easy to read sheet/list.
2.Provide us good resolution files/pictures of labels, tags, DIYs, club/sponsor Logos etc in Jpeg, PDF, CDR etc.
3.Provide us clear guidelines in a separate page attached in numbering or bullets i.e. size of sponsor logos, colorcombination advice, sleeves advice, collar style, Zip or Buttons, logos placement advice etc.
4.We discourage any alteration or changes in finalized order once done and has been started to produce, this practice surely made the order turnout time longer as well as raise the cost of production in some cases.
5.We allow minimum 10 Pcs of one design/color/kindas MOQ.
6.After providing all final details and confirmation of advance payment by customer, we initiate the order designing as per our mutual agreed schedule; also get the designing approved from customer before we go for cutting and stitching process.
Designing the Product:
Let our design team help you create the perfect graphic for your needs. Whether you need an existing logo reproduced or brand new custom art, our talented staffs will work with you from concept to finished art. Designs are offered in a wide variety of subjects, styles, shapes, and sizes, to suit any project
• Artwork must be saved as a CDR, PDF, TIFF, PSD, EPS, AI or PNG file.
• Illustrator art, created as vector artwork, should be saved as either an EPS or AI file
• Photoshop files should be saved as PSD or PNG, preferably in layers
• All fonts need to be converted to ‘OUTLINE’ format. This saves you from having to send the fonts as well.
• All Pantone colors should be specified in order for you to get a more accurate print.If you have a color copy of your artwork that you would like us to match, please send. PMS colors can also be listed on the color comp.
Typically 3 to 4 weeks, normally we deliver the order within 4 weeks but to be reserved we officially ask for 3-4 weeks time excluding delivery time. We say “typically” because it actually depends on you. If you are good about getting us what we need and communicating with us in a responsive, organized, clear, comprehensive way, the faster it goes and also depends on the payment, pay quicker move faster.
All custom orders are accepted on a first-come-first-serve-basis.Please place your order early.Your delivery date will depend on when we receive your final order and approval of your order details has been completed.
Delivery charges of any courier/cargo company are never flat rated. We always offer best delivery options i.e. DHL / Fedex / Skynet / Air-cargo etc depending upon cost of delivery, weight of delivery, how fast the customer want it delivered and where to deliver. Delivery is subject to the current production schedule and unless a specific date has been agreed upon in writing, delivery may be postponed. Completed orders will be shipped after customers balance is paid in full.
Order Alterations and Add-ons:
Once the order has been sent to manufacturing unit, Just send a request to your customer service person and they will assist you in fulfilling that request. Our CSR will then collect any additional payments if necessary and place your new order addition but we then don’t undertake the timing agreed because normally in such cases manufacturing process gets slow. If the goods/wears were sent to you and you want to reorder some more, please tell the team (this is the reorder) and get all the info at a time. However in separate time any addition of new jersey’s which has been made earlier a minimum quantity of 10 Pcs allowed.
Extra Sizing and Small Shipping:
Extra sizing jerseys which are more than XL are need to collect more $1-$5 per piece (@XL to 7 XL), because it consumes more fabric, More stitching, More printing and more shipping weight for the extra jerseys (Upto 7XL). And small shipping cost is very expensive, so we hope to get the package to at least 20 KG, then you can get a little better and regular price, so small orders will be quoted higher price.
Customers that refuse or cancel orders after SMAM INTERNATIONAL has received the deposit will forfeit the 50% deposit and will be billed for the 50% balance.All goods will remain the property of SMAM INTERNATIONAL until paid in full.
Once artwork has begun but not fully manufactured, any deposit paid will not be refunded but in some cases may subject to change into different design etc.
Mistakes & Repairs:
Custom Clothing is a complex process; there are number of steps that you and SMAM INTERNATIONAL need to go through in order to get your orders to you. Unfortunately in rare occasions mistakes can be made. If you receive something that you did not approve, have a color or print problem or a manufacturing issue, contact us immediately. If we have made an error in your order, we will remake or repair your order as soon as possible. If, however, you have ordered the incorrect items or sizes or approved a design that is incorrect or any other issue not within the control of ours, we cannot take responsibility for that, however, we will work with you to come up with a solution to help you get on the road as soon as we can.